Warranty & returns
Every phone carries a 12-month warranty and a 10-day return window. These are the same terms our own system enforces on every order — not marketing numbers.
The 12-month warranty
The warranty covers functional defects in the device for 12 months from delivery. Cosmetic condition is described by the grade you purchased and is not a defect.
A valid warranty claim is resolved by repair, replacement, or refund, depending on the case.
The 10-day return window
You can request a return within 10 days of delivery from your account's order page — the request is attached to your order and tracked there.
The device should come back in the condition you received it, with everything that was in the box.
Making a claim
Open your order in your account and start a return, or contact us on WhatsApp with your order number. Warranty claims are registered against the exact device you received — its inspection history is on file.